Quick overview
Uphold's sign-in flow balances convenience and security. This guide walks you through the sign-in steps, common issues, and best practices to keep your account safe. Whether you access Uphold from a desktop, mobile browser, or the mobile app, the fundamental principles remain the same: strong credentials, two-factor authentication (2FA), and vigilance for phishing.
Step-by-step: How to sign in
Open the official login page
Always start from Uphold's official login URL or the official app. Bookmark your login page to avoid mistyped addresses. Avoid links from unsolicited emails or messages.
Enter your email and password
Type your email and password manually — never paste a password into a page you arrived at by clicking an unknown link. If you use a password manager, confirm the site is the correct domain before auto-filling.
Complete two-factor authentication (2FA)
If 2FA is enabled, provide the code from your authenticator app or security key. Uphold supports TOTP apps (Google Authenticator, Authy) and hardware security keys. 2FA dramatically reduces account takeover risk.
Confirm device (optional)
When logging in from a new device, Uphold may ask you to confirm by email or SMS. This is a normal protective step — follow the instructions in the confirmation message and never share confirmation codes with others.
Access your dashboard
Once authenticated, you'll land in the dashboard where you can view balances, make transactions, and manage settings. Check your activity feed after logging in to spot any unfamiliar actions.
Security best practices
- Use a unique, strong password: A passphrase (three or more unrelated words) works well. Never reuse passwords across sensitive accounts.
- Enable 2FA: Prefer an authenticator app or hardware key over SMS for better security.
- Keep devices updated: Ensure operating systems and browsers are patched to reduce attack surfaces.
- Beware of phishing: Check sender addresses and hover over links. Uphold will never ask for your full password via email.
- Limit third-party access: Revoke any unused API keys or app permissions in your settings.
Troubleshooting common sign-in problems
Forgot password
Use the official "Forgot password" flow to reset your password. You will receive a secure reset link via your registered email. If you don't see the email, check spam and any email filters.
Unable to receive 2FA codes
If you lose access to your authenticator, use any recovery codes you saved during setup. If you don't have recovery codes, contact Uphold support through official channels — the team will guide you through account recovery after identity verification.
Account locked
Multiple failed sign-in attempts or suspicious activity may lock an account temporarily. Follow the lockout message instructions or reach out to support for a manual review.
Privacy and compliance
Uphold adheres to financial regulations in the jurisdictions where it operates. Expect identity verification (KYC) for certain services: deposits, fiat transfers, and higher withdrawal limits typically require documentation. Review Uphold's privacy policy to understand how personal data is handled.
Accessibility & mobile tips
The Uphold app provides a streamlined mobile login experience. For accessibility, enable platform-specific features such as screen readers, high-contrast mode, and password managers that integrate with your device's accessibility settings.